FAQs

Shipping questions

Where do you ship?
We currently ship to eligible addresses within the United States.

Is shipping free?
Yes. Standard U.S. shipping is free and usually appears as $0.00 at checkout.

How long does delivery usually take?
Most orders are processed in 1-3 business days, followed by about 3-7 business days of transit.

Will tracking be provided?
If tracking is available, it is emailed after shipment. Initial updates can take 24-48 hours to appear.

Returns and refund questions

How long do I have to request a return?
Eligible return requests should be made within 30 days after delivery.

How do I start a return?
Email support@boture.shop with your order details and reason for return, then wait for approval and instructions.

What if something arrives damaged or wrong?
Contact us within 7 days after delivery with your order number and clear supporting photos or video.

Where can I read the full policy?
You can review the complete Return and Refund Policy on the store.

Checkout and product questions

How do I choose the right option?
Select the available option on the product page before adding the item to cart.

What payment methods do you accept?
Boture accepts the payment methods currently shown in secure checkout. Details are explained in our Payment Policy.

Can appearance vary slightly?
Yes. Screen settings, lighting, and material differences may slightly affect how a product appears compared with online images.