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Go to the shopEffective date: August 1, 2026
This Return and Refund Policy explains when Boture may accept a return request, how return approval works, and how refunds, exchanges, and cancellations are handled.
Return requests for eligible items must be submitted within 30 days after delivery. The delivery date used for this window is the carrier-confirmed delivered date.
An item must be unused, kept in received condition, and returned with original packaging, included parts, accessories, manuals, inserts, and tags where applicable. A valid Boture proof of purchase is required.
We may review both defective and non-defective return requests, including change-of-mind requests, as long as the item meets the standards and limitations described on this page.
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days after delivery. Include your order number, a short explanation, and clear photos or video showing the issue and shipment condition.
After review, we may offer a replacement, refund, or another suitable resolution. If a return is required for an approved issue, we provide the appropriate next steps.
For customer-preference returns, including change of mind or ordering the wrong item, return shipping is generally the customer's responsibility.
For approved damaged, defective, incomplete, or incorrect order issues, we provide instructions based on the case. Our original standard U.S. shipping offer is normally $0.00 USD. We do not charge a restocking fee.
All returns must be requested first by emailing support@boture.shop with the order number, checkout email, product name, reason for return, and supporting images when relevant.
Do not send a return before receiving approval and instructions. Unapproved returns, COD parcels, or packages sent to an unconfirmed address may be rejected or delayed.
The correct return destination is shared only after approval. The return location may differ from our public business contact address.
Once an approved return is received and reviewed, we will notify you of the outcome by email. If approved, the refund is sent to the original payment method within 5-10 business days. Additional posting time may depend on the bank or payment provider.
Eligible exchanges may be available when the requested replacement is in stock. If a replacement is unavailable, we may instead offer a refund or another reasonable solution.
Cancellation may be requested within 24 hours after the order is placed. Once an order enters processing, packing, or shipment, cancellation may no longer be available. If the order has already shipped, an eligible return may be requested after delivery.
If a shipment is refused, unclaimed, or returned because of address error, access issue, or repeated failed delivery attempts, we review the order after it reaches the return facility. Carrier-related charges may affect the available refund amount where applicable.
If we confirm that a refund was issued and you still do not see it after 10 business days, contact your bank or payment provider first. If the issue remains unresolved, email support@boture.shop with your order number.
For delivery timing and shipment information, review our Shipping Policy. For payment-method and refund-routing information, review our Payment Policy.
Boture
20 Haypress Rd, Cranbury, NJ 08512, United States
Email: support@boture.shop
Phone: +1 202-428-5787
Customer service hours: Monday-Friday, 9:00 a.m.-6:00 p.m. (GMT-04:00)
